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Shipping & Returns

Shipping & Returns

 

Our Guarantee:

We guarantee that you will get 100 % Authentic Designer Eyewear in brand new and perfect condition (free of any defects). Accompanied by original designer case and packaging as provided by the manufacturer (unless otherwise noted on the product page).

Note on eyewear cases: Eyewear case design shown may vary from the actual case you will receive. Be assured that you will receive an original authentic designer case provided by the manufacturer.

 

Returns Policy:

You may return most new, unopened/unworn items within 15 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Restocking fee of $10 will be charged for all returns. 


Shipping:

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Direct signature will be required for all purchases exceeding $250. Please make sure someone is available at provided shipping address to sign for the package or otherwise you will have to pick up your package from the local shipping facility.

Orders shipped outside of the US may be subject to import taxes, costum duties or other fees. We encourage our costumers to contact their local costums bureau for information on costums duties and/or limitations before placing the order.

We are not responsible for any COSTUM CHARGES or DUTY FEES uncured by a costumer. In case of unclaimed or refused package costumer will pay for Duty / Taxes / Return Shipping and any other fees incurred by us to return the package to our warehouse. Phone number is required for all international orders.

 

Frames In Fashion Sale Team

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